Refund and Return Policy– Electro Gas

Acceptance Criteria:

All items are Returnable & Exchangeable under specific conditions.

  • We allow returns within a defined period from the purchase date at our home appliance store.
  • Proof of purchase, such as the original receipt or order confirmation, is mandatory.
  • Items can be returned if they do not match the order, have defects, or are not working properly, change of mind.
  • Products must be in original condition, unused, and with their original packaging.

Return Period & Malfunctioning Products:

  • Returns are accepted within 7 days from the date of purchase
  • After this time frame, we might not accept returns unless there's a warranty or consumer protection law that applies.
  • Malfunctioning products must be returned within 24 hours.

Return Initiation Process:

  • Contact our customer support team to initiate a return.
  • Our customer support team will guide customers through the necessary steps for returning the product
  • Provide relevant details and information about the reason for the return.

Return Shipping:

  • If the return is due to a customer's change of mind or non-defective reasons, the customer is responsible for the return shipping costs.
  • Trackable shipping is recommended for safe returns.
  • We cover return shipping In the case of a defective product or an error on our part.

Refund Process:

  • After receiving and inspecting the returned product, we will promptly inform the customer about the approval or rejection of the refund.
  • Approved refunds will be initiated through the original payment method or offered as store credit.
  • Alternatively, the customer may be offered store credit or the option to exchange the product for another item of equal value.

Non-Returnable Items:

  • Certain items are specified as non-returnable at the time of purchase.
  • Damaged or non-original condition items may not be eligible for a refund.

Customer Support:

  • For assistance, contact our customer support team during business hours (10:00 am to 9:00 pm).

We are committed to providing a seamless return process for your satisfaction.

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