Acceptance Criteria:
All items are Returnable & Exchangeable under specific conditions.
- We allow returns within a defined period from the purchase date at our home appliance store.
- Proof of purchase, such as the original receipt or order confirmation, is mandatory.
- Items can be returned if they do not match the order, have defects, or are not working properly, change of mind.
- Products must be in original condition, unused, and with their original packaging.
Return Period & Malfunctioning Products:
- Returns are accepted within 7 days from the date of purchase
- After this time frame, we might not accept returns unless there's a warranty or consumer protection law that applies.
- Malfunctioning products must be returned within 24 hours.
Return Initiation Process:
- Contact our customer support team to initiate a return.
- Our customer support team will guide customers through the necessary steps for returning the product
- Provide relevant details and information about the reason for the return.
Return Shipping:
- If the return is due to a customer's change of mind or non-defective reasons, the customer is responsible for the return shipping costs.
- Trackable shipping is recommended for safe returns.
- We cover return shipping In the case of a defective product or an error on our part.
Refund Process:
- After receiving and inspecting the returned product, we will promptly inform the customer about the approval or rejection of the refund.
- Approved refunds will be initiated through the original payment method or offered as store credit.
- Alternatively, the customer may be offered store credit or the option to exchange the product for another item of equal value.
Non-Returnable Items:
- Certain items are specified as non-returnable at the time of purchase.
- Damaged or non-original condition items may not be eligible for a refund.
Customer Support:
- For assistance, contact our customer support team during business hours (10:00 am to 9:00 pm).
We are committed to providing a seamless return process for your satisfaction.
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